Every customer conversation, one inbox.

Lealo brings WhatsApp, Instagram, Messenger, email, Telegram and your Shopify orders into a single shared inbox — so a team can reply faster, automate the routine and never lose a message.

One queue, every channel
  • Stephanie K.WhatsApp · Is the subscription every 3 months?
    2
  • HJ
    @home.with.joInstagram · Do you ship to Penang?
  • DT
    Daniel T.Email · Wrong item received
    1
  • MA
    Mei A.Messenger · Alright, I'll try it for my next order
  • RN
    Ravi N.Telegram · Is the refill back in stock?
  • #
    Order #MY12253 paidShopify · Hotel Scent 4-Room Bundle

Channels in one place

  • WhatsApp
  • Instagram
  • Messenger
  • Gmail
  • Telegram
  • Shopify
What it does

A customer desk that fits a small team.

Inbox, automation, campaigns and an AI that only answers from what you've approved.

Shared team inbox

Assign, label, star and close conversations together. Internal notes stay private, with multi-select and bulk actions for busy days.

Flows and automation

Auto-replies outside business hours, post-purchase follow-ups from Shopify orders, keyword routing and hand-off to a human.

Broadcasts

Email, WhatsApp template and Telegram campaigns to a contact list — with opens, clicks, replies and unsubscribes tracked.

AI that knows your answers

A knowledge base of approved replies. Agents insert them with a keystroke; the AI drafts from them and hands off when unsure.

Commerce context

Orders, tracking numbers and fulfilment status from your Shopify stores sit beside every conversation.

Desktop and mobile

Install it as an app on any phone or laptop. Notifications for new messages, full screen, no app store.

The Lealo mark: two speech bubbles linked together
Born at Cool Brands

Built on our own customer desk.

Lealo started as the inbox for Pristine Aroma and Kapsä, where customers write in from chat apps, email and storefronts every day. It is now in early access with selected brands.